Refund Policy

Currency and Account Details
Refunds are issued in the same currency and to the original account or credit card used for the deposit. If the Client does not provide the necessary bank details for a refund by bank transfer (including an official bank document bearing the stamp and logo of the Client’s bank with IBAN/account number, SWIFT/BIC, routing number (if applicable), Customer name, bank name, and address), the Company reserves the right to cancel the refund request within five (5) working days.

1. Transaction Fees
   The Company may impose a commission on deposits and refunds, including the costs associated with electronic transfers. Fees for bank transfers range between €25 and €50, depending on the payment solution, and will be deducted from the refund amount.

2. Submission of Refund Requests
   Refund requests must be submitted exclusively through the Company’s official website. Refund requests made via other channels will not be processed.

3. Processing Time for Refunds
   Refunds will be processed within seven (7) working days after the Client fulfills the Company’s Margin requirements as defined. Any applicable transfer fees will be deducted from the refunded amount.

4. Conditions for Refund Cancellation
   The Company reserves the right to cancel a refund request under the following conditions:

   • Insufficient Balance: The remaining balance after the refund is insufficient to cover open transactions.
   • Unverified Customer: The Client has not completed verification by providing a full set of KYC documents (identity card, proof of address, and proof of payment showing partial card details).
   • Incomplete Documentation: The Client has not submitted written and signed deposit statements for each deposit or bonus agreements (if applicable).
   • Delay in Document Submission: Required signed documents are not submitted within five (5) working days.

5. Exceptional Circumstances for Refunds
   Refunds may be directed back to the original card in specific situations:

   • The Client remains unverified within 14 working days after the card transaction.
   • The Company identifies a third-party transaction.
   • The Client violates the Accepted Customer Agreement.

6. Card Refund Fees
   The Company does not charge any commission for refunds processed to credit or debit cards.

This policy ensures transparency, compliance with regulations, and a secure process for all refund transactions. For further assistance, please contact our support team.